Support
We usually reply within one working day.
Starting and joining calls
How do I start a call?
Open ShakTalk, choose the language you will speak and tap Start a call. Share the invite link (for example on WhatsApp) or let your partner scan the QR code.
How do I join a call?
Tap the invite link you received, or open ShakTalk and choose Scan QR, or Enter code and type the 6-letter code your partner shares. If the app isn't installed yet, install it first and tap the link again.
It says "Call not found"
The call has ended or the invite has expired. Ask your partner to start a new call and send a new invite.
Audio and translation
I can't hear the translation
- Check that your phone isn't on silent and the volume is up.
- Tap the speaker button to switch between loudspeaker and earpiece.
- Make sure ShakTalk has permission to use the microphone (phone Settings → ShakTalk).
The translation is wrong or delayed
- Speak clearly in the language you selected, in full sentences, and pause briefly between ideas.
- Use earphones in noisy places, and avoid both phones being on loudspeaker in the same room.
- A stable Wi-Fi or 4G/5G connection gives the fastest translation.
Calls don't connect in my country
Some countries and networks restrict internet calling. Try a different network (for example Wi-Fi instead of mobile data).
Account
How do I change my language or voice?
Choose your language on the home screen before each call. Your profile settings can be changed under Profile.
How do I delete my account?
See Delete your account.